Help & Support

Create a Listing


Step 1: Add a Listing

  1. Sign in to your account. If you haven't registered yet, create an account.
  2. Select Add a Listing from the top menu.
  3. Under My Account, select Add a new Listing.

Guest Account Users

Guests are invited to browse listings and educational resources on the site. However, please be aware that guest accounts do not have the ability to share property listings. In order to create a property listing(s), you will need to either:

If you have questions or need assistance changing your account type, please reach out to customer support.


Step 2: Enter Property's Location

Find Your Address

Enter the exact rental property address and select the best option from the drop-down list:

Screenshot of address field

Trouble Finding Your Address?

If you can't find your property's address in the drop-down options, or you receive an error, start by verifying that the address is correct and checking for errors. If the system still doesn't recognize your address, try alternative formats and spelling (e.g., "drive" instead of "dr", "Northwest Main Street" instead of "NW Main St", etc.).

If the issue persists, search OpenStreetMap for the nearest recognized address and copy/paste the exact formatting and spelling into your listing. You can check its position on the map and make any edits on the next page and, if needed, you can adjust the placement of your pin on the map to your exact location.

If you are still experiencing issues after taking these steps, please contact customer support for further assistance.


Map Marker Settings

If you do not want the exact location of your rental property to appear on the listing, uncheck the "Display exact property address on listing" option:

Screenshot of checkbox for using exact address on listing

You will be able to move the map marker to a nearby location (e.g., the closest intersection or community leasing office) on the next page. This way, prospective renters will still be able to see your listing on the Housing search map (or "Map View" for mobile users) without seeing its exact location.

If you do not want your listing to appear on the map at all, unselect "Include in map-based searches and place map on listing."

Screenshot of option to include property in map-based searches

Your property will still be listed on the right side of the Housing map (or in the "List View" on mobile), but it won't be visible on the map.

Location

  1. Select the types of tenants you'd like your listing to reach under Convenient For:

Screenshot of

  1. Select the best Searchable Location (also referred to as Searchable Neighborhood or Searchable City) option for your property from the dropdown list. If you do not see your exact neighborhood or area listed, select the nearest available option.
  2. Create a Property Name/Headline for your listing. This will display on the Housing Search page and at the top of the listing details page:

Screenshot of completed listing highlighting headline at the top of the page

  1. Press Save & Continue.

Step 3: Share Listing Details

Listing & Rent

  1. Enter the Building Type, the number of Bedrooms for rent Bathrooms for rent, and Square Feet.
  2. Enter the Total RentRent Term, and Rent Type.

    The Total Rent can be set to one fixed amount or to a range (e.g. $1,000 or $1,250-$1,500).

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Tip: When selecting a Rental Type, only choose "per Unit" if you are renting out an entire apartment or house with no other residents present.

  1. Select any relevant options from the list of Upfront Requirements (at least one is required).
  2. Enter your required Security Deposit amount. If the security deposit is contingent upon specific approval requirements, enter the Minimum Security Deposit and Maximum Security Deposit amounts. If you have a single deposit amount, leave the Maximum Security Deposit field blank.
  3. If applicable, enter any leasing/move-in Specials or discounts available.
  4. Select Save & Continue.

Specifics

  1. Select the maximum number of occupants allowed in the unit or bedroom.
  2. If subletting is permitted at your property, select "This property allows subletting."

Note: Before listing a sublet (or lease takeover) on the website, you must confirm that you are allowed to sublet your rental. Review your lease agreement and ask your landlord for any specific guidelines regarding subletting, and be sure to clearly outline these in your listing.

  1. If you are creating a sublet listing, select "Listing is for a sublet."
  1. Under Listing is for, only select "An entire unit" if there are no other occupants within the unit and the entire apartment/house/condo is for lease. Select "A room in a unit" if you are listing a bedroom within a unit. This will tag the listing as "Shared Housing" on the Housing Search page:

Screenshot of Housing page highlighting Shared Housing listings

  1. Under Availability, select "Now" if your unit is move-in ready, or specify the earliest date when it will be available.
  2. Select whether renters will have the option to renew at the end of their lease.
  3. Select Save & Continue.

Rental Licensing: If your area requires property rental licenses, you may notice a dropdown entitled "Is this property rental licensed?" followed by a description of what rental licenses are required. If you are unsure whether you need a rental license or would like more information, search the Resources page or contact our Customer Support team.

Amenities & Details

Parking

  1. Choose the most suitable Parking Type option from the drop-down list or select "No Parking Available" if parking is not provided.
  2. Specify whether the tenant will have any Assigned spaces and how many designated Spaces they will have.
    1. If there isn't a specific number of spaces available (e.g., if parking is on a first-come, first-served basis), leave the Spaces field empty.
  3. Add any additional relevant information to the Comments section.
  4. Select +Save Parking Option.
  5. Scroll down to view your newly added parking option, and create additional options if necessary.

Parking Options Edit Form (what you see):

Screenshot of Parking Options edit form


Parking Options displayed on the listing (what renters see):

Screenshot of user-facing Parking Options


Pets

  1. Select Pets Allowed, Pets Considered, or Pets Not Allowed.

If you're posting a sublet listing, make sure to check with your landlord or property management company regarding the pet policy before creating your listing.

  1. If applicable, select which pets are allowed or considered:

Amenities

  1. Select any amenities that apply to your listing.
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Tip: Amenity selections impact the housing search filters under which your listing will appear, along with various details throughout your listing, so be sure to select all applicable amenities.

  1. Under Utilities Included in Rent, only select utilities that are included in the rate listed under Listing & Rent.
  2. If there are flexible lease options available, select "Flexible/Other lease" while also selecting each accepted option individually. This will allow your listing to appear under all applicable search filters.

Description

Create a detailed description of your property. Try to capture what it's like to live there by describing your property's features, the roommate situation, the neighborhood, and the overall feel.

Contact

Verify the contact information where you'd like potential renters or subletters to reach you

Phone

Including your phone number is optional. If you do not want your phone number to display on the website, you can remove it and leave this field empty.

Email

Enter the email address(es) where you'd like to receive email leads. By default, this will be the email you used to register for an account.

While you will receive leads at this email address, your email will not be displayed on your listing. Prospective renters and subletters will contact you through a contact form, and your email address will only be visible to them when you reply to the email lead.

Step 4: Add Photos & Media

  • Upload up to 25 images by dragging them into the image field or clicking to select your uploads.
  • Reorder your images by dragging them, or click Reverse Order to flip the sequence of all images.
  • Each photo requires a brief Description of up to 40 characters.
  • If you upload any floorplan images, change the Image Type to "Floorplan":

    Screenshot of

    Your floorplan images will then appear in their own separate category on the listing.

  • Select Save & Continue.

Photo Requirements

Image files should be in .jpg, .png, or .gif format and less than 8MB in size. We suggest using photos with a resolution of at least 630 x 420px.

Please note that all photos must adhere to the content guidelines outlined in the Terms of Service. Non-compliant images, as well as images that contain more than one photograph (i.e., collages) or photos with superimposed text, are not permitted and may be removed.

Step 5: Activate Your Listing

  1. When you have completed each section of the listing edit form, select Active from the dropdown in the top-left corner to turn on your listing:

Screenshot of listing edit form, highlighting Inacive/Active drop-down manu

  1. Once successfully activated, you will see a confirmation message stating, "Your listing is now active! Please note that it may take up to 2 hours before your listing appears on the website."